Privacy Policy – SOPHISE

At SOPHISE, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from www.sophise.com.

Contact Us

For any questions, concerns, or privacy-related requests, please contact us at:
📧 Email: support@sophise.com

Personal Information We Collect

When you interact with SOPHISE, we may collect the following types of information:

1. Personal Identification Information

✔ Name, email address, phone number, and mailing address.
✔ Payment details (e.g., credit card, PayPal).

2. Device & Browsing Information

✔ IP address, browser type, operating system.
✔ Pages visited, referring URLs, and site interaction data.

3. Purchase & Order Details

✔ Products purchased, order history, shipping details.

We may also collect additional details when you contact customer support or sign up for our newsletter.

How We Use Your Personal Information

We use the collected data for:
✔ Order Processing & Fulfillment – To ship your hair care products.
✔ Customer Support – To assist with inquiries and returns.
✔ Marketing & Promotions – To send exclusive offers and hair care tips.
✔ Website Optimization – To improve user experience and site performance.
✔ Fraud Prevention & Legal Compliance – To ensure security and regulatory compliance.

Legal Basis for Processing (UK & EU Customers)

In compliance with the UK GDPR, we process your data based on:
✔ Consent – When you opt-in for newsletters or promotions.
✔ Contractual Necessity – To process your orders.
✔ Legitimate Interest – To enhance our services and marketing.
✔ Legal Obligation – To comply with tax, accounting, or regulatory requirements.

Sharing Your Personal Information

We may share your information with trusted third-party service providers for:

• Payments (e.g., Stripe, PayPal).

• Shipping & Delivery (e.g., Royal Mail, UPS, DHL).

• Marketing & Email Services (e.g., Mailchimp).

• Analytics & Website Performance (e.g., Google Analytics).

All third-party providers comply with UK GDPR regulations to protect your data.

Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. These allow us to:
✔ Remember your preferences.
✔ Improve website functionality.
✔ Offer personalized recommendations.

You can manage cookies through your browser settings. Disabling cookies may affect site functionality.

Data Retention

We retain your personal data for as long as necessary to fulfill its intended purpose or comply with legal obligations. You can request data deletion by contacting support@sophise.com.

Your Rights (UK & EU Residents)

Under the UK GDPR, you have the right to:
✔ Access your personal data.
✔ Correct any inaccurate details.
✔ Request deletion of your data (subject to legal requirements).
✔ Restrict processing under specific circumstances.
✔ Object to marketing communications.
✔ Request data portability.

To exercise these rights, please contact support@sophise.com.

International Data Transfers

As SOPHISE serves a global audience, your data may be transferred outside the UK & EU. We ensure all international transfers comply with data protection laws.

Data Security

We implement strict security measures to safeguard your personal information from unauthorized access, alteration, or loss. However, no online system is 100% secure, and we encourage users to protect their login credentials.

Policy Updates

This Privacy Policy may be updated periodically. The latest version will always be available on www.sophise.com.

Complaints & Regulatory Compliance

If you have concerns about how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):
🔗 ICO Website

📅 Last Updated: 25-03-2025