Welcome to SOPHISE, a name synonymous with sophistication, trust, and timeless elegance in the world of home décor. For years, we have dedicated ourselves to transforming living spaces into exquisite sanctuaries of style and comfort, earning the loyalty and admiration of countless customers across the UK.

At SOPHISE, we believe that a home is more than just a place—it’s a reflection of your personality, a canvas for your aspirations, and a space where memories are created. That’s why we are committed to offering exceptional quality and designs that inspire.

A Legacy of Excellence

Our story began with a simple yet profound mission: to bring luxury and innovation to every home. Over the years, SOPHISE has grown into a renowned brand, celebrated for our impeccable craftsmanship, curated collections, and unwavering dedication to customer satisfaction. Our reputation has been built on the principles of integrity, reliability, and an unrelenting pursuit of perfection.

Curated for the Discerning Eye

Each piece in our collection is carefully selected to meet the highest standards of quality and design. From modern masterpieces to timeless classics, our offerings cater to those with an eye for detail and a passion for sophisticated living. Whether it’s elegant décor, functional yet stylish furnishings, or inspiring accents, SOPHISE is your trusted partner in creating spaces that feel uniquely yours.

Why Choose SOPHISE?

• Trust and Reputation: For years, we’ve been a trusted name in the industry, with thousands of satisfied customers who return to us time and time again.
• Unmatched Quality: Every product in our catalogue reflects our commitment to superior craftsmanship and durability.
• Sophistication Redefined: We don’t just follow trends; we set them, offering designs that elevate your space while standing the test of time.
• Customer-Centric Approach: Your satisfaction is at the heart of everything we do. Our dedicated team is here to ensure your experience with SOPHISE is nothing short of exceptional.

Your Partner in Home Transformation

At SOPHISE, we don’t just sell products—we create experiences. Whether you’re looking to refresh a room, redesign your entire home, or find the perfect gift, you can trust us to deliver excellence every step of the way.

We invite you to explore our collections and discover why SOPHISE is more than a brand—it’s a lifestyle. Thank you for choosing SOPHISE, where elegance meets trust, and where your home finds its true expression.

We want you to love your purchase from Sophise.com. If for any reason you are not completely satisfied, we are here to assist you. Please review our updated shipping and return policies below:

Shipping Policies

At Sophise.com, we prioritise providing a seamless and timely shipping experience. Please review the following details regarding our shipping policies:

Handling and Processing Time

• We aim to process and ship orders within 3 to 5 business days from the date of purchase.

• We strive to ship your order within 24 hours or the next business day. However, please note that orders placed on Saturdays after 11 AM will typically be shipped the following Monday.

Delivery Time

• Delivery for most orders typically takes 3-10 business days, depending on your location and the carrier used.

• While we aim to deliver within this timeframe, please note that delivery times can vary and are subject to delays caused by shipping carriers (USPS, UPS, FedEx, DHL, etc.). We cannot control or predict any delays that may occur during transit.

Shipping Partners

• We partner with trusted couriers, including USPS, UPS, FedEx, and DHL, to deliver your orders. Shipping times may vary depending on your location and the selected delivery method.

Tracking Your Order

• Once your order has been shipped, we will send a shipping confirmation email with tracking information to keep you updated on the status of your delivery. You can use this tracking number to monitor your package’s progress.

• If you have any questions regarding the shipment of your order, please don’t hesitate to contact us at support@sophise.com.

Shipping Issues

• If your order is missing items, incorrect, or damaged, please notify us within 72 hours of receiving your package. You can reach out to us via support@sophise.com, and we will resolve the issue as quickly as possible.

Custom Products

• Please note that any custom logo products or personalised items cannot be returned. We recommend double-checking product descriptions and customisation details before completing your purchase.

Return Policy

If you need to return an item, here are the guidelines:

Return Window

• We offer a 30-day return policy, which means you have 30 days from the date of receiving your item to request a return.

Eligibility for Return

• To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. For decorative items such as framed art or lighting fixtures, the item must show no signs of installation or use.

• You will also need to provide the receipt or proof of purchase.

Return Process

• To initiate a return, please contact us at support@sophise.com. We will provide you with detailed instructions on how to return your item, including return shipping information.

• Since we don’t have a fixed return address, it’s important to reach out first to obtain the necessary return details.

• For fragile items such as lighting and décor pieces, we require photographic evidence of the damage upon delivery to process your return or exchange.

Return Shipping Fees

• Return shipping is the responsibility of the customer.

Processing Fee

• A $3 processing fee will be deducted from your refund amount.

Non-Returnable Products

Certain products are non-returnable. These include:

• Custom or personalised items (such as special orders, monogrammed linens, or personalised wall art).

• Beauty products (for hygiene reasons).

• Hazardous materials, flammable liquids, or gases.

• Sale items and gift cards are also non-returnable.

If you have any questions about a specific item, please contact us at support@sophise.com.

Refund Process

• Refunds will be issued to the original payment method (credit card or PayPal). Please allow up to 10 business days for the refund to be processed.

• It may take additional time for your bank or credit card company to process and post the refund.

• If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at support@sophise.com.

Exchanges

• The fastest way to ensure you receive the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new product.

European Union 14-Day Cooling-Off Period

• If your order is being shipped to a European Union country, you are entitled to a 14-day cooling-off period. You can cancel or return your order for any reason within 14 days of receipt, without justification. The item must be in the same condition as received: unworn, unused, with tags, and in its original packaging, along with the receipt or proof of purchase.

Contact Us

For any shipping-related inquiries or assistance, please contact us at support@sophise.com. Our team is here to guide you through every step of the shipping and return process, ensuring a smooth and stress-free experience.

 

Terms and Conditions - Sophise.com

1. Introduction

Welcome to Sophise.com! By accessing or making a purchase on our website, you agree to comply with the following Terms and Conditions. If you have any questions, please contact us via email at support@sophise.com.

2. Acceptance of Terms

By browsing our website and making a purchase, you accept these Terms and Conditions. If you do not agree with any part of them, please do not use our website.

3. Communication

The only form of contact with our customer support team is via email. We are available to address any queries or resolve any issues you may have. Please send an email to support@sophise.com for any requests. While we understand that some issues may require urgent attention, we do not offer support via other communication methods such as phone calls or live chat.

4. Products and Availability

All products available on our website are subject to availability. If an item is out of stock, we will contact you to offer alternatives or process a refund. We reserve the right to withdraw products from the site at any time, without prior notice.

5. Return and Refund Policy

We offer a 14-day return period after receiving the product, in line with consumer protection laws in the UK. To be eligible for a return, the product must be unused, in its original packaging, and in perfect condition. If the product is damaged or used, the return will not be accepted.

• How to return: Please email us at support@sophise.com informing us of your return and the reason. Once the return is approved, the customer will be responsible for return shipping costs.

• Refunds: Refunds will be processed after we receive and verify the returned product. The amount will be credited to the same payment method used for the purchase.

6. Delivery Times

Delivery times may vary depending on location, but we estimate between 3 to 12 business days within the UK. If delays occur, we will contact you to keep you informed. If the delivery time is not met, the customer can opt for a refund or a new shipment.

7. Limitation of Liability

Sophise.com is not liable for indirect damages or loss of profits related to the use of products or the website. Our liability is limited to the amount paid for the purchased product. In the event of a product fault or issues caused by use, customers are entitled to request a refund or exchange in accordance with our return policy.

8. Privacy and Data Protection

We take your privacy seriously. We collect and process your personal data in accordance with GDPR guidelines. All data provided is kept secure, and we only use this information to process your order and send updates regarding your purchase. For more information, please refer to our Privacy Policy.

9. Payment and Pricing

All prices displayed on the site are in GBP (British Pounds) and include taxes, unless otherwise specified. We accept payments via credit/debit card, PayPal, and other secure payment methods. Payment is required at the time of purchase, and once processed, the order will be confirmed by email.

10. Minimum Age for Purchase

You must be 18 years or older to make a purchase on our website. If you are under 18, you must obtain permission from a responsible adult to make a purchase. Sophise.com reserves the right to cancel any order made by a minor without proper authorization.

11. Intellectual Property

The content of the website, including text, images, logos, and design, is the property of Sophise.com or our partners and is protected by copyright laws. Reproduction or distribution of any content without prior authorization is prohibited.

12. Changes to the Terms

Sophise.com may update or modify these Terms and Conditions at any time, without prior notice. It is your responsibility to check periodically for any changes. Your continued use of the website after any modification constitutes your acceptance of the updated terms.

13. Governing Law

These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes or claims will be resolved in the competent courts of the United Kingdom.

 

Privacy Policy

This Privacy Policy describes how Sophise ("we", "us", or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from our website www.sophise.com.

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Contact Us

If you have any questions, concerns, or require additional information about our privacy practices, or if you wish to make a complaint, please contact us by email at support@sophise.com

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Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, "Personal Information" refers to any information about an identifiable individual. Below is a detailed list of the Personal Information we collect and its purpose.

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Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

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Sharing Personal Information

We may share your Personal Information with third-party service providers to help us deliver our services and fulfill our contractual obligations with you. These service providers assist us in various ways, including processing payments, fulfilling orders, and improving our services. We only share the information necessary for these services to function. Below are examples of the types of third parties with whom we may share your Personal Information:

• Payment Processors: To process payments for purchases made on the Site (e.g., Stripe, PayPal, credit card processors).
• Shipping Providers: To manage shipping and delivery of your orders (e.g., UPS, FedEx, DHL, local postal services).
• Email Marketing Platforms: To send you promotional communications and updates (e.g., Mailchimp, SendGrid).
• Customer Support Tools: To assist in providing customer service and support (e.g., Zendesk, Freshdesk).
• Analytics and Advertising Providers: To improve our website and marketing efforts through analytics and targeted ads (e.g., Google Analytics, Facebook Ads, AdRoll).
• Cloud Storage Providers: To store data securely and facilitate website performance (e.g., Amazon Web Services, Google Cloud).
• Security and Fraud Prevention Services: To detect and prevent fraud and ensure the security of your information.

These third-party service providers are required to handle your Personal Information in accordance with applicable data protection laws and our Privacy Policy. We do not sell your Personal Information to any third party.

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Using Personal Information

We use your Personal Information to provide our services, including:

• Offering products for sale
• Processing payments
• Shipping and fulfilling orders
• Keeping you informed about new products, services, and offers

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Lawful Basis for Processing (For EEA Customers)

If you are a resident of the European Economic Area ("EEA"), we process your Personal Information based on the following lawful bases under the General Data Protection Regulation ("GDPR"):

1. Consent: When you provide us with explicit permission to process your Personal Information, such as when you sign up to receive our newsletters or interact with our website in ways that require consent. You have the right to withdraw your consent at any time.

2. Contractual Necessity: The processing of your Personal Information may be necessary to fulfill a contract with you, such as when you make a purchase, place an order, or interact with our services, for example, providing payment details to complete a transaction.

3. Legal Obligation: We may process your Personal Information to comply with a legal obligation to which we are subject. This could include, for example, compliance with tax or legal reporting requirements.

4. Legitimate Interests: We may process your Personal Information for our legitimate interests, provided that these interests do not override your rights and freedoms. This may include using data to improve our services, monitor website security, prevent fraud, or promote direct marketing related to our products or services.

5. Vital Interests: In exceptional situations, we may process your Personal Information to protect your vital interests or those of another person, such as in emergency cases.

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Explanation of the Legal Bases:

1. Consent: This legal basis refers to situations where the user voluntarily provides data, such as subscribing to marketing emails or using certain features of the site that require consent.

2. Contractual Necessity: Used when you need to provide information to complete a transaction or service.

3. Legal Obligation: Refers to compliance with legal obligations, such as tax or regulatory reporting requirements.

4. Legitimate Interests: This basis applies when personal data is used for actions that serve the interests of the business, such as marketing or website security, while respecting the user's rights.

5. Vital Interests: Though rare, this legal basis may apply in emergency situations where there is a risk to the health or safety of the user.

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Retention

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless you request its deletion. For more information about your right to erasure, please refer to the "Your Rights" section below.

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Automatic Decision-Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling) that has legal effects or otherwise significantly affects you.

We [DO/DO NOT] engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. Our processor, Shopify, uses limited automated decision-making to prevent fraud, which does not have significant legal effects on you.

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Selling Personal Information (For CCPA Compliance)

Our Site does not sell Personal Information as defined by the California Consumer Privacy Act ("CCPA"). We do not share your Personal Information with third parties for monetary compensation or any other commercial benefit.

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Your Rights

If you are a resident of the European Economic Area ("EEA") or California, you have certain rights regarding your Personal Information. These rights may include:

1. Access: You have the right to request access to the Personal Information we hold about you. This allows you to obtain a copy of the data we have and verify how it is being processed.

2. Correction: You have the right to request correction of any inaccurate or incomplete Personal Information we hold about you.

3. Update: You can request to update or modify your Personal Information if it changes or is no longer accurate.

4. Erasure: You have the right to request the deletion of your Personal Information, under certain conditions, such as when the data is no longer necessary for the purposes for which it was collected.

5. Portability: You have the right to request that your Personal Information be transferred to another service provider in a structured, commonly used, and machine-readable format.

6. Objection to Processing: You have the right to object to the processing of your Personal Information for direct marketing purposes or if processing is based on legitimate interests.

7. Restriction of Processing: You can request the restriction of the processing of your Personal Information in certain situations, such as when you contest the accuracy of the data or object to its processing.

To exercise any of these rights, please contact us using the contact details provided above.

If you are located in the EEA or the UK, your Personal Information may be transferred outside of the EEA or UK for processing. This may include transfers to countries such as Canada and the United States. We take appropriate measures to ensure that your Personal Information remains protected when transferred outside of the EEA or UK, in compliance with applicable data protection laws, such as the UK's General Data Protection Regulation (UK GDPR).

For more information on how we protect your Personal Information during transfers, please contact us.

If you feel that we have not addressed your concern regarding your Personal Information, you have the right to lodge a complaint with the relevant supervisory authority. For residents of the UK, this would be the Information Commissioner's Office (ICO). You can visit their website at https://ico.org.uk/concerns/.

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Cookies

A cookie is a small amount of data stored on your computer or device when you visit our Site. We use various types of cookies, including functional, performance, advertising, and social media cookies, to improve your browsing experience and provide our services. Cookies help us make our Site more user-friendly, efficient, and personalized.

Some of the cookies we use include:

1. Necessary Cookies: These cookies are essential for the basic functionality of the Site, such as enabling page navigation and accessing secure areas of the Site. Without these cookies, certain parts of the Site may not function properly.

2. Performance and Analytics Cookies: These cookies help us track visitor behavior, analyze website usage, and improve the performance of the Site. We use these cookies to gather information about how visitors use the Site, such as the most popular pages or any error messages that may occur.

3. Functional Cookies: These cookies allow the Site to remember your preferences and provide enhanced functionality. For example, they may remember your language settings or login details, making your browsing experience more personalized.

4. Advertising and Marketing Cookies: These cookies are used to deliver targeted advertisements that are relevant to you. They help us understand your interests based on your browsing behavior on our Site and other websites. We may use this information to show ads that are more likely to be of interest to you.

5. Social Media Cookies: These cookies allow you to share content from our Site on social media platforms, such as Facebook, Twitter, or Instagram. They help to integrate social media features and provide insights into how content is shared.

Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies or delete cookies that have already been set. However, please note that blocking or deleting cookies may negatively impact your user experience and some features of our Site may not function correctly.

For more information about cookies, including how to manage or delete them, you can visit: www.allaboutcookies.org.

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Do Not Track

Because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal.

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Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please check back regularly for updates.

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Complaints

If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the relevant data protection authority. This includes the right to seek assistance if you believe your Personal Information has been handled inappropriately or if you feel that your privacy rights have been violated.

For more information, you can contact your local data protection authority. If you are a resident of the United Kingdom, the relevant authority is the Information Commissioner’s Office (ICO). You can lodge a complaint with the ICO directly via their website at [https://ico.org.uk/make-a-complaint/] or by contacting them through the details provided below:

Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF,
United Kingdom
Phone: +44 303 123 1113
Website: https://ico.org.uk/

If you are a resident of another jurisdiction, please consult your local data protection authority for further details on how to file a complaint.

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Last Updated: 18-12-2024